CUSTOMER/GUEST SERVICE
             COACHING PROCESS

• A comprehensive standard and service audit                 
• Understanding the units objective
• Understanding the market relevant to the unit
• Becoming familiar with the defined guest/customer service points
• Setting the coaching objectives
• Selecting the coaching methods and duration
• Administer the necessary coaching sessions
• Evaluation of the coaching sessions
• Follow up assessments and standards audits
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            COACHING OBJECTIVES
• Ensuring the individual understands the role he or she plays.
• Creating a sense of belonging within the team and the company.
• Ensuring the individual impacts the overall guest and customer service experience.
•Coaching the necessary skills enabling individuals to perform well above
industry standard.
• Forging a happy group of team players.
 
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