CUSTOMER/GUEST SERVICE
COACHING PROCESS • A comprehensive standard and service audit • Understanding the units objective • Understanding the market relevant to the unit • Becoming familiar with the defined guest/customer service points • Setting the coaching objectives • Selecting the coaching methods and duration • Administer the necessary coaching sessions • Evaluation of the coaching sessions • Follow up assessments and standards audits COACHING OBJECTIVES • Ensuring the individual understands the role he or she plays. • Creating a sense of belonging within the team and the company. • Ensuring the individual impacts the overall guest and customer service experience. •Coaching the necessary skills enabling individuals to perform well above industry standard. • Forging a happy group of team players. Contact us for a quote today! |