“Affordable, but not cheap. Practical, not overly theoretical. Quality over money!”
Sole of Hospitality is stepping forward with Service vs Hospitality
We support your operation through the implementation of practical, results-driven solutions, including:
💡 Lodge & Hotel Operational Audits
💡 Mystery Guest Evaluations
💡 Departmental Restructuring Support
💡 Staff Development & Coaching Plans
💡 Crisis Management & Risk Assessment
💡 SOP Creation & Implementation
💡 Pre-Season Refresher Training for Teams
Welcome to Sole of Hospitality Guest & Customer Service Support Consultancy
Vision
Your journey to excellence in hospitality and corporate professionalism starts here.
As a beacon of practical service & hospitality career advancement. We pride ourselves on delivering hands-on training that equips you with the skills and confidence to succeed in today’s dynamic and innovative workplace.
Whether you’re exploring a career in hospitality, brushing up on corporate etiquette, or preparing for a global opportunity, our programs are designed to empower you.
Discover a world of possibilities. Learn. Grow. Excel.
Mission
Within our coaching environment, candidates discover unwavering dedication to illuminate their chosen roles, igniting confidence and a deep connection within the entity they embrace, generating a positive impact.
Our programs aim to disrupt the local tourism and corporate markets, by advocating entry-level journeys armed with versatile skills for excellence across establishments.
These foundational skills launch candidates on a path of growth, honed by experience, propelling dynamic careers on the global hospitality stage.
This journey is a testament to the adage: “To reach the summit, one must start from the base.”
Real Hospitality Conversations Podcast Episode 1
Live Virtual & Packaged Online Programs
Individuals and companies, preferring distance interactions, can now enroll into our live virtual learning programs for the below modules:
Shuttle bus etiquette workshop
Corporate customer service excellence program
Train-the-trainer program
Public speaking program
1-month hospitality programs
Our packaged online learning programs to launch March 2026!
About Us
Sole of Hospitality is a professional coaching and skills-development hub specialising in hospitality, tourism, customer service, and corporate training.
Hospitality is not a script. It is not a checklist. And it is not learned in isolation.
At Sole of Hospitality, we believe true service is lived; shaped by consistency, accountability, and genuine human connection. We work alongside hospitality and service teams to strengthen the way they think, act, and show up for guests, every single day.
Rooted in Namibia and informed by international service standards, Sole of Hospitality exists to restore the heart of hospitality, where professionalism meets purpose.
With a blended focus on industry standards, emotional intelligence, and real-world application, we help individuals and organisations grow with confidence and competence.
Hospitality & Corporate Coaching
Apart from implementing results driven solutions, Sole of Hospitality provides quality coaching solutions designed to elevate service culture, team behaviour, and positive guest experience in hotels, lodges, restaurants, corporates, and customer-facing industries.
We focus on the following programs:
- Food & Beverage Service
- Wine and Liquor
- Butler Service
- Front Office Development
- House Keeping
- Guest Experience & Emotional Intelligence
- Frontline Behaviour & Confidence
- Team Building
Our methodology is hands-on, personalised, and structured to create measurable results effectively through, policy implementation.
Premium Coaching for Modern Hospitality Teams
Face-to-Face Workshops & Programs Exclusive to Companies & Organizations
Sole of Hospitality has trained staff contributing to award-winning luxury properties, including a Condé Nast Hot List recipient.
Enhance Your Skills with Our Signature Workshops.
Send us a message or WhatsApp for your preferred program in 2026.
1. Shuttle Bus Etiquette Workshop
Develop the soft skills needed for professional and courteous interactions in shuttle bus services. Ideal for hospitality staff and transport operators, this workshop covers:
Effective communication
Customer/Guest service excellence
Maintaining a positive professional image
2. Corporate Customer Service Excellence Program
This program strengthens the communication, professionalism, and service confidence of frontline and support staff across any corporate industry: Banking, retail, healthcare, tourism, aviation, security, and more.
Designed for all client-facing teams, handling customers with empathy, solving problems quickly, improving brand image, and creating positive client experiences that drive loyalty and repeat business.
3. Train-the-Trainer Program
The Train-the-Trainer program by Sole of Hospitality equips supervisors, team leaders, and selected staff to confidently deliver internal training, coaching, and on-the-job development training within their specific departments.
4. Public Speaking Program
Overcome stage fright and refine your presentation skills. Learn to craft compelling messages and master non-verbal communication, equipping you to captivate any audience with confidence.
5. 1-Month Hospitality Programs
Immerse yourself in the world of hospitality with our 1-month intensive program. Perfect for beginners or those seeking a refresher, you’ll gain hands-on training in:
Housekeeping
Front Office operations
Food & Beverage Operations
These programs provide real-world experience and builds the confidence to excel in fast-paced hospitality environments. It’s ideal for those aspiring to local or international opportunities or considering further studies in hospitality and tourism.
Take the first step toward a successful hospitality career with structured, industry-focused training.
Butler Training Program for Companies
The One-Month Butler Training Program for companies, is an intensive, hands-on luxury service course designed for professionals aiming to elevate their craft to world-class standards. Sole of Hospitality blends international butler principles with practical, Namibian-rooted coaching, preparing participants for premium lodges, private households, and high-end hospitality environments.
Participants master elite service skills: etiquette and professional conduct, multi-course food & wine service, cigar and beverage presentation, valet and wardrobe management, VIP room preparation, crisis handling, and real-time luxury service simulations.
Perfect for lodge staff, supervisors, guest relations professionals, personal assistants, and anyone aiming for ultra-luxury service roles.
A Proven Track Record of Excellence
This program contributed directly to one of our Namibian clients achieving a place on the Condé Nast Traveler Hot List 2023, reinforcing the global standard and impact of Sole of Hospitality’s butler development approach.
SoH Certification
Graduates receive a Sole of Hospitality “Butler Service Excellence” Certificate, based on theory, practical performance, and final assessment.
6. Sole of Hospitality's Audit Programs for Companies
These services are high-value, high-impact interventions, performed by experts in the field to improve the operations of our clients.
We offer:
- Lodge & Hotel Operational
Audits - Mystery Guest Evaluations
- Departmental
Restructuring Support - Crisis Management & Risk
Assessment - SOP Creation & Implementation
Teambuilding Experiences by Sole of Hospitality
Because strong teams don’t just work together, they connect, laugh, create and grow together.
At Sole of Hospitality, we design team-building experiences that ignite collaboration, strengthen communication, and bring teams together through fun, creativity, and shared challenges.
Our activities are crafted for schools, hospitality teams, and the corporate sector, and every experience can be tailored to your group’s size, goals, and energy.
Below is a showcase of our signature team-building options, each designed to build unity, positive spirit, and unforgettable memories.
Send Us A Message
Clients
