• A comprehensive standard and service audit
• Understanding the units objective
• Understanding the market relevant to the unit
• Becoming familiar with the defined guest/customer service points
• Setting the coaching objectives
• Selecting the coaching methods and duration
• Administer the necessary coaching sessions
• Evaluation of the coaching sessions
• Follow up assessments and standards audits
• Ensuring the individual understands the role he or she plays.
• Creating a sense of belonging within the team and the company.
• Ensuring the individual impacts the overall guest and customer service experience.
•Coaching the necessary skills enabling individuals to perform well above
• Forging a happy group of team players.
Contact us for a quote today!